An employee in this class performs a variety of document processing activities including the verification of information, arithmetic calculations, coding, and assisting the public in completing governmental forms. The employee must possess and communicate accurate information about the Housing Authority programs, application process and occupancy rules and requirements. Work involves use of a computer and a Housing Authority specific software program. Work may involve providing training and guidance to new employees. Employees work with considerable independence within standard operating procedures, however, detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies.