SUMMARY
Would you like to work in a vibrant setting surrounded by the artistry of winemaking and take satisfaction in knowing that your role helps create lasting impressions and unforgettable moments for every visitor? As an Adams County Winery Tasting Room Associate, you will gain a deep sense of pride in your work by creating meaningful connections with guests and delivering exceptional hospitality in a dynamic, fast-paced atmosphere. Take pride in being an ambassador of the winery by sharing your knowledge of varietals, tasting techniques, and pairings, as you transform each visit into an educational and memorable guest experience. Beyond the guest experience, you will also benefit personally by expanding your own wine knowledge and gaining valuable expertise that enhances both your professional growth and personal appreciation of the craft.
RESPONSIBILITIES
- Provide an unparalleled guest experience by adhering to winery training and procedures.
- Present selected wines for tasting and assist consumers with their purchases.
- Create sales opportunities through customer engagement.
- Promote membership in the case clubs.
- Function as an informed resource for consumers regarding winemaking, winegrowing, wine vintages, availability of products and brand awards/accolades.
- Support special events, tour groups, and private wine tastings.
- Check identification as required by state regulation for serving alcoholic beverages.
- Operate point of sale machines and credit card terminals accurately and efficiently.
- Process phone orders and wine shipping orders in compliance with federal and state regulations. This includes communicating with guests via e-mail and phone.
- Stock wine, merchandise, and food supplies as needed.
- Ensure the wine shop and outside grounds are neat, clean, and visually appealing.
- Serve as a winery representative during outside promotional functions.
- Assist with conducting regular wine inventory.
- Become RAMP (Responsible Alcohol Management Program) certified.
- Follow all food safety laws, regulations, and company standards.
- Other duties, as assigned.
ESSENTIAL FUNCTIONS
- Must be able to work around alcohol in a responsible manner.
- Must be able to maintain a positive attitude in a fast-paced and stressful environment.
- Must be able to work quickly and reliably, in groups or alone, with or without supervision.
- Must be able to work safely and be safety conscious, follow all written & verbal SOP’s (Standard Operational Procedures) as well as adhere to safe practices.
- Must be able to accurately follow instructions and directions.
- Able to build a healthy rapport with coworkers, customers, and vendors.
- Represent the company and brand, professionally, graciously, and enthusiastically.
- Maintain satisfactory attendance, to include timeliness.
- Recognize the symptoms of intoxication and handle the situation as required by PA law and house policy.
- Understand and effectively communicate the brand’s message.
- This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
REQUIRED QUALIFICATIONS
- Required to be 18 years of age or older.
- Required to work weekends and occasional evenings.
- Required to repetitively lift and move cases of product which weigh up to 40 pounds.
- Must be able to stand for up to eight consecutive hours.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is sometimes required to:
- Sit, talk, hear, and use hands to touch, handle, or feel.
- Stand for up to 8 hours, walk, bend, lift, and reach with hands and arms.
- Repetitively lift and move cases of product which weigh up to 40 pounds.
- Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment ranges from quiet to moderately loud.
- The outside work environment ranges from hot to cold, dry to wet.
- There is the possibility of interactions with animals and/or insects.
PAY STATUS
- Job Type: Part-time – Hourly
- Associates in this position typically work between zero to 40 hours per week depending on the needs of the business and the associate’s availability.
- This position is not exempt from overtime.
- This is a tips-eligible position.
- Pay range for this position is between $12 to $15 per hour, plus tips.
